This is a guest post by Shizu Okusa, founder and CEO of Wellthy & Co., a boutique of wellness brands JRINK (liquid convenience), and Apothékary (the farmacy of the future).
Be sure to watch her speech from from JuiceCon 2018 on the same topic and more.
Discuss on the Goodnature Community Forums.
Why Sell Juice Online
If you’re currently selling juice in your own stores, or in others in the case of HPP brands, it’s absolutely critical to be thinking about online as a new sales channel. With almost every industry getting “Amazon’d”, why should customers come to your store or order from you directly? It’s about brand, customer retention and a seamless omni-channel experience.
Now when we talk about online, we’re not talking sales via DoorDash or UberEATS but rather your own direct-to-consumer (“DTC”) channels. With DTC, companies are able to speak, engage, and commerce directly with their customers meaning margins are higher, lifetime values (“LTV”) are longer, and most importantly as entrepreneurs you have control. DoorDash, etc. are not only expensive in terms of commissions they are an intermediary between you and your end customer.
Thinking about building your own DTC channel? Here are some things to consider:
1. Your team should be omni-channel.
Make sure your managers and retail staff are set up for success with the right technology, tools and answers for basic customer service questions. At the store level you’re familiar with everything going on in the store but with online, it’s a completely separate business. Being transparent about orders placed, ETA of drivers, etc will be critical for businesses looking to offer customers a full omni-channel experience.
2. Don’t try to do everything yourself.
It’s tempting to save costs and do everything yourself but in this case, think about the value of your time and comparative advantage of hiring or outsourcing the following: the last mile delivery (ie the actual delivery of orders from your kitchen to the customer house), developing the website, ads for paid acquisition, producing the juice. Thanks to Google and rich communities like the one Goodnature has created, ask for help! It’ll save you time and money to lean on